2025 Customer Satisfaction Survey

Discover top-rated equipment suppliers—see what 46% of the chip market and 66% of subsystems customers had to say in TechInsights’ global 2.5-month survey, conducted across five languages and 14 supplier categories.

TechInsights received feedback from more than 46% of the chip market and 66% of subsystems customers for this year’s survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fourteen categories based on three key factors: supplier performance, customer service, and product performance.