Customer Satisfaction Survey
Benchmark Performance & Improve Loyalty
TechInsights’ annual Semiconductor Equipment Customer Satisfaction Survey (CSS) benchmarks customer satisfaction across the industry. Gain insights to evaluate performance, enhance customer relationships, and strengthen brand loyalty. See how you compare to competitors—participate today!
1.5M+
Reports
100K+
Chip Teardowns
650+
Global Customers
30+
Years of Experience
Managing Cost and Risk
TechInsights’ Customer Satisfaction Survey allows you to benchmark the performance of your products and services with those of competitors and evaluate how well you are doing in terms of customer satisfaction. This data can guide your efforts in identifying and targeting specific products and facilities that are doing well or where performance improvements are needed. By understanding customer sentiment, you can take proactive steps to unearth and rectify problems and minimize the negative impacts to overall sales.
CSS provides satisfaction metrics on:
- Assembly/Test Equipment
- Fab Equipment
- Fab Equipment to Foundation Companies
- Fab Equipment to Specialty Companies
- Assembly Subsystems
- WFE Subsystems
- Test Subsystems
CSS provides #1 and ranked scoring in:
- Large & Focused Top 10 Customer Service Suppliers
- Each of the Global Semiconductor Supplier Awards Segments
- Lithography
- CMP
- Ion Implant
- Deposition
- Etch & Clean
- Process Diagnostics
- Specialty Fab
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Unlock Key Insights with the Customer Satisfaction Survey
Unlock essential insights to evaluate performance, improve customer relationships, and strengthen your business.
Frequently Asked Questions
The CSS is an annual benchmarking survey that measures customer satisfaction across the global semiconductor equipment industry. It provides insight into how customers perceive the performance of equipment suppliers across various segments.
Participation in the CSS helps you evaluate your performance against competitors, identify strengths and weaknesses, and uncover opportunities to improve customer satisfaction and loyalty. It also allows you to proactively address issues before they impact sales.
The CSS gathers satisfaction metrics across several categories:
- Assembly/Test Equipment
- Fab Equipment (including Foundation and Specialty Companies)
- Assembly Subsystems
- Wafer Fab Equipment (WFE) Subsystems
- Test Subsystems
CSS results include both #1 rankings and overall scoring in categories such as:
- Large & Focused Top 10 Customer Service Suppliers
- Global Semiconductor Supplier Awards Segments
- Lithography, CMP, Ion Implant, Deposition, Etch & Clean, Process Diagnostics, and Specialty Fab
The insights from the CSS help you:
- Benchmark product and service performance
- Target areas for improvement at specific facilities or product lines
- Strengthen customer relationships through data-driven strategies
- Support sales and marketing with independently validated metrics
Over 650 global customers and industry-leading equipment suppliers rely on CSS results to guide strategic decisions. With over 30 years of experience, TechInsights is a trusted resource in managing cost, risk, and customer satisfaction.
Simply click the “Get Started” button above to begin the participation process and gain access to valuable benchmarking insights.
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